Hello, future.

How are you today?

Our Story

GMtel, a Portuguese company with its eyes on the world — and on the future.

Why GMtel?

Take a look.

At GMtel, we prioritize time and experience. The experience we’ve been building since day one, 20 years ago; the experience of our technological partners, which, according to awards, couldn’t be better; and the customer experience, which, as we well know, is always right. That’s why we invest so much time in making each project special and specialized, tailored to each one (and meeting all the measures), where the most innovative solutions are put at the service of the relationship between clients and the company.

Integrated Vision

For each one, their own: after all, no two clients are the same, and no technology project is just technology. At GMtel, we praise the difference and make it our agreement, providing an integrated and personalized response. We know that each project is a set of people, clients (and clients’ clients), usability, security, support, continuity, evolution, integration, skills, and future.

Skills

See more, see (even) better: we believe in and invest in the continuous training of our employees and our clients’ employees, enhancing their capabilities and soft skills. How? By combining conventional training formats with disruptive leaps, experimentation, and shared learning. After all, an experienced and multifaceted team can only go far.

Agility

Quickly and well, there’s a way: we focus on balance — simplicity, efficiency, and speed — introducing “agile” methodologies throughout the organization, from design to implementation, to client support. Thus, we support companies in building and developing Customer Oriented platforms, in a timely manner, starting right at the center of this relationship: the Contact Center.

And in Numbers, how is it?

Following
and adding up.

+50

clients

under active monitoring with our clients.

Leave it.

We'll do it.

At GMtel, you can count on a highly specialized team, with many years of experience and a strong desire to grow. Welcome — and it’s a pleasure.

Hermínia Moutinho

CEO | Strategy and Innovation

António Brito

CTO | Projects and Technologies

Guida Brito

CFO | Accounts and Sustainability

Sérgio Gaito

Head of Communication Applications Solutions | Systems and Applications

Tiago Prudêncio

Head of Database & Networking | Development and Optimization

Rui Joaquim

Head of User Experience Applications | Interactions and Management

Helder Silva

Head of Customer Management | Solutions and Services

Mihail Kanazirev

Head of Software Development | Voice and Real-Time Applications

Clóvis Cavalheiro

Head of Applications Architecture | Interactions and AI

Our
Clients.

Our
projects.

Since day one, in 1999, we have tried to make a difference, accounting for diversity. Which is to say, we dedicate ourselves to all types of projects, whether small, medium, or large; all types of services, whether installation, physical change, development, or integration; and all types of sectors, whether Banking, Outsourcing, or Telecommunications.

And since day one, in 1999, we have focused so much (but so much) on customer concerns that we live them with them. Our role is clear: to act as a facilitating agent, trying to be a different and agile integrator. Just as the market demands.

International clients

Successful projects, combined with Certification levels, have earned us recognition as a preferred partner. Here and abroad — or many European integrators wouldn’t choose GMtel as an implementation and support partner when bringing their projects to Portugal.

20 years after that first day, in 1999, we have over 20 indirect international clients in sectors such as IT, Banking, Logistics, and Pharmaceuticals.

Which
Clients?

Telcos

National and international Contact Centers, medium and large in size. Supported by robust technologies, with inbound functionalities in routing and contact delivery, based on sophisticated distribution, segmentation, and delivery algorithms. Complemented by high-availability self-service solutions and integrated with business applications.

Banking

National Contact Centers, medium in size. Supported by recognized robust technologies, with inbound functionalities in routing and pre-routing and dynamic identification of the most suitable assistants for each service. Complemented with WorkForce Management and/or Quality Assurance functionalities.

Outsourcing

National and international Contact Centers, medium and large in size. Supported by recognized robust technologies, powerful self-service solutions, integrated with client applications, and international interconnection with multiple global telecommunications operators.

Services and Utilities

National Contact Centers, small and medium in size. Supported by all-in-one technologies, easy to implement and maintain, multi-technological, with telephony components, CTI, support applications, scripting, CRM, Reporting, Dashboards, and recording, etc. They value integration between components and global operability.

Medium and Large Contact Centers

Projects where the robustness and sophistication of skills-based routing and pre-routing functionalities are one of the recognized advantages, alongside the high operational availability of the different Contact Center components (ACD, CTI, Self-service, SBCs, WFM, Quality, etc.)

Small Contact Centers

Projects where flexibility, ease of implementation and use, and the inclusion of all requirements in a single platform (recording, CTI, callback, script, etc.) are fundamental requirements. Some of these clients also develop consulting and training projects with us in various formats and methodologies.

Which
Projects?

Applications

Diversity and common sense: application projects aimed and aim at developing and/or integrating various applications in the same Contact Center environment. All to facilitate and optimize the operations of assistants and/or supervisors and managers.

Infrastructures

Without foundations, there is no structure. That's why we invest in installing Contact Center systems on client infrastructures (on-premises), whether in traditional environments or cloud environments — the latter fully virtualized, in a Managed Services model.

International

Made here, maintained there. Or, in other words, we also look beyond borders, installing and supporting Contact Center infrastructures for international clients who want to create, maintain, and/or grow their operations in Portugal.

Consulting

With great technologies come great responsibilities. We've known it since day one. That's why we believe that the involvement of our team (and their knowledge) in the environment where projects will live is essential. And an added value.

Training

It's essential to look inside to (know how to) do it outside: that's why we believe in the continuous training of our employees. We believe so much, in fact, that we created a specific training area in the field of Contact Center Management, certified by DGERT.

Sectors and markets

If the future is visible to everyone, it’s natural that we don’t just stay here. That is, besides the experience in the Banking, Telcos, Outsourcing, Utilities, and Services sectors, our client portfolio also covers other sectors, such as Health, Insurance, E-commerce, Logistics, Pharmaceuticals, and IT. And if the future is within everyone’s reach, it’s natural that, at GMtel, we respond with the same agility and competence to projects from any region of the country. It’s also natural that in each project, we assume a consulting role, combining the best from there with the best from here. That is, combining the organization’s internal know-how with the most disruptive (and less biased) experience that an external view guarantees us. Naturally.

Health

Insurance

E-commerce